top of page
IMG_9503.PNG

Contact

Puzzle finished? Send proof.

The prize awaits you!

​Politique de confidentialité – UpPride | Le Gardien

Dernière mise à jour : 24-04-2025

Le présent site est exploité depuis la Belgique. Conformément au Règlement Général sur la

Protection des Données (RGPD – UE 2016/679), nous nous engageons à protéger votre vie privée

et à respecter vos droits.

1. Responsable du traitement

Les données sont collectées par :
UpPride – [Le Gardien]
Basé en Belgique
Contact : info@uppride.be

2. Données collectées

Nous collectons uniquement les données strictement nécessaires au fonctionnement de nos services :

  • Prénom ou pseudonyme

  • Adresse e-mail (si fournie)

  • Contenu que vous nous envoyez volontairement (ex : photo de puzzle)

  • Compte TikTok ou Instagram (uniquement si vous le partagez dans le cadre d’un jeu-concours)

  • Données techniques anonymes via cookies (statistiques de visite)

3. Finalités du traitement

Les données peuvent être utilisées pour :

  • Vérifier votre participation au Challenge Puzzle

  • Vous contacter (concours, résultats, envois de lot)

  • Améliorer notre site ou nos contenus

  • Gérer la relation entre UpPride et sa communauté

Vos données ne sont jamais vendues ou partagées à des tiers sans votre accord.

4. Durée de conservation

Les données sont conservées uniquement pour la durée strictement nécessaire à la finalité du traitement.
Par exemple : les données de participation au Challenge Puzzle sont supprimées à la fin du jeu.

5. Vos droits

Conformément au RGPD, vous avez le droit de :

  • Demander l’accès à vos données

  • Rectifier ou effacer vos données

  • Vous opposer au traitement

  • Demander la limitation ou la portabilité de vos données

Pour exercer vos droits : info@uppride.be

6. Cookies

Le site peut utiliser des cookies à des fins statistiques anonymes.

Vous pouvez les refuser ou les supprimer via les paramètres de votre navigateur.

7. Sécurité

Nous mettons en œuvre les mesures techniques et organisationnelles appropriées pour protéger

vos données contre toute perte, abus ou accès non autorisé.

Accessibility Statement

The UpPride | The Guardian website strives to be accessible to as many people as possible, including people with disabilities.

Although this site is private and managed on a small scale, we remain attentive to accessibility needs (keyboard navigation, readability, contrast, etc.).

If you have any difficulty accessing any content, please contact us at:
info@uppride.be
We will do what is necessary to help you.

TERMS

Shipping Policy – UpPride

1. Delivery area

Orders are shipped from Belgium via Bpost.
Currently, delivery is possible to:

  • Belgium 🇧🇪

  • Neighboring countries of the European Union (France, Luxembourg, Netherlands, etc.)

2. Delivery times

Order processing generally takes 1 to 3 business days after payment validation.

Delivery times via Bpost are on average:

  • 1 to 2 working days in Belgium

  • 2 to 5 working days for Europe (depending on the country)

Note: these delivery times are indicative and may vary (public holidays, Bpost volume, etc.)

3. Delivery costs

Shipping costs are calculated automatically at the time of ordering.
They depend on the weight, format and destination country.

Free delivery may be offered occasionally during special promotions.

4. Order tracking

Once shipped, you will receive a Bpost tracking number to track your package online.

5. Delivery problems

In the event of abnormal delay, lost or damaged package:

  • Please contact us promptly at: [your email here]

  • We will open an investigation with Bpost if necessary.

Return Policy – UpPride

Last updated: [Date]

At UpPride, you have the right to change your mind. Here's how returns work.

1. Legal withdrawal period

In accordance with Belgian and European legislation, you have 14 days from receipt of your order to notify us of your wish to return a product, without having to provide a reason.

2. Return conditions

For the return to be accepted:

  • The product must be unused, undamaged, in its original packaging

  • It must not be customized or made to order

  • It must be returned within 14 days of the return request

3. Return costs

  • Return costs are the responsibility of the customer.

  • Unless the product is defective or the error is ours

4. Procedure

  1. Send an email to: [your email address] with:

    • Your name

    • The order number

    • The product(s) to be returned

  2. You will receive the return address (in Belgium)

  3. Upon receipt and verification of the package, the refund is made within 14 days to the payment method used for the purchase.

5. Non-refundable products

Personalized products, digital files or promotional items are non-refundable, except in the event of a proven defect.

General Conditions of Sale – UpPride

Last updated: [Date]
These general conditions govern the sales of products made via the UpPride site ( www.[tonsite].be ).

1. Identity of the seller

The site is operated by:
UpPride
Based in Belgium
📧 Contact: [your email address here]

2. Products offered

The products sold are items related to the "Challenge Puzzle" concept or other objects related to the UpPride universe.
Each product is presented with a clear description (photo, price, technical details).
The photos are not contractual.

3. Orders

Any order placed on the site implies full and complete acceptance of these T&Cs.
Once the order is validated, the customer receives a confirmation email.

4. Price

Prices are displayed in euros (€), all taxes included.
Delivery costs are added when confirming your shopping cart.
UpPride reserves the right to change its prices at any time.

5. Payment

Payment is made online via secure means (Bank card, PayPal, or others depending on the options offered).
The order is confirmed after receipt of payment.

6. Delivery

Orders are sent by Bpost from Belgium.
Delivery times vary between 1 and 5 working days depending on the destination.
See the delivery policy for more information.

7. Right of withdrawal (14 days)

In accordance with Belgian legislation, the customer has 14 days after receipt to return a product without justification.
The product must be returned in its original condition.
Return costs are the responsibility of the customer.
Refund will be made within 14 days after receipt of the return.

8. Return and exchange

For any return or exchange request, contact us at:
📧 [your email here]

9. Personal data

The information collected is processed in accordance with the GDPR.
See our privacy policy for details.

10. Disputes

In the event of a dispute, an amicable solution will first be sought.
Failing this, the Belgian courts will have sole jurisdiction.

Privacy Policy

Accessibility Statement

Delivery Policy

General Conditions

Refund Policy

Belgium

GSM / 0494264767

info@uppride.be

 

© 2025 by UpPride.

 

Concours
bottom of page